FAQs

Answers to Frequently Asked Questions

Use the inquiry form to contact Yoneyama if you don’t find the answer you are looking for, or need more information.

Purchases

How do I place an order?

Thank you very much for your interest in Yoneyama products.
The method of placing an order varies by product and country of destination. First contact us by filling out the inquiry form.

What are the conditions of sale?

Our products are usually sold through agents.
The Incoterms are FCA.

What agent should I use?

There are different agents for each industry and country/region of destination. We will let you know the agent for each order.

I’d like to deal directly with the agent or a Yoneyama branch in Japan. Is that possible?

You can discuss this request with us by using the inquiry form.

I will be traveling to Japan and would like to discuss a possible order with you. Could you tell me the representative I need to get in touch with?

We have different representatives for each area. First use the inquiry form to let us know where and when you are planning to travel.

I’d like to have a visit from a representative of the agent or a branch in Japan. Could you tell me the representative I need to get in touch with?

We have different representatives for each area. First use the inquiry form to let us know where and when you are planning to travel.

Deliveries

How much time does it take for delivery?

Delivery time will vary by industry and country/region of destination. Contact us by filling out the inquiry form. 

Products

I’d like to know the product granularity distribution.

We have granularity distribution data available for different products.
Use the inquiry form to contact us.

Can you provide SDS or product standards in Chinese (or other languages besides English)?

Unfortunately, we can only provide this information in English. We are currently looking into creating versions in other languages, but do not have any at present.
If you would like to receive information in another language, let us know the details (destination country, end user name/address, application) and contact us using the inquiry form.

Outsourced manufacturing

Can you manufacture or process a product on an outsourced basis if we provide you with the recipe? Also, can you export it for us?

Yes, we can handle exporting. We can also handle outsourced manufacturing for some products. First let us know what your needs are.
Exporting operations are usually done through agents.
See here for a description of the product development flow.

Other

Are you hiring new staff now?

Thank you very much for your interest in Yoneyama.
We hire on an irregular basis, so use the inquiry form to get in touch with us.

Inquire for more information